Instagram Data Deletion Instructions

SocioGenie (operated by MAGNATEX LLP) lets you connect an Instagram Business account to publish content and view insights. This page explains what Instagram-related data we store, how you can delete it, and how we handle deletion requests initiated through Meta.

1. Instagram data we store

When you connect Instagram to SocioGenie, we store only the information needed to publish on your behalf and show connection status in your account. This may include:

• Your Instagram user ID
• Your Instagram username
• Long-lived access tokens and token expiry dates
• Instagram analytics data linked to your SocioGenie account

We do not receive or store your Instagram password. Content you create in SocioGenie (drafts, scheduled posts, media) is stored separately under your SocioGenie account and is not removed automatically when you disconnect Instagram unless you delete that content or your full SocioGenie account.

2. Delete Instagram data inside SocioGenie

You can disconnect Instagram and remove the connection data listed above at any time:

1. Sign in to www.sociogenie.ai
2. Open Social Media Integration
3. Find your connected Instagram account and choose Disconnect

Disconnecting revokes our access tokens and removes Instagram connection fields from your account, including tokens and your Instagram user ID stored for that connection.

3. Delete data through Instagram / Meta

You can also remove SocioGenie from your Instagram account and request deletion of data we received from Instagram:

1. Open Apps and Websites in your Instagram account settings (or manage connected apps in Meta Accounts Center)
2. Select SocioGenie (or the app name shown for our integration)
3. Choose Remove and, when prompted, request deletion of data the app received from Instagram

When Meta sends us a valid data deletion request, we locate your SocioGenie account using your Instagram user ID, delete your instagram social connection document, and remove related fields from your user profile (including Instagram connection status, selected account settings, and Instagram analytics). Meta may redirect you to our Instagram data deletion status page with a confirmation code once processing is complete.

4. What happens after deletion

• We can no longer publish to Instagram on your behalf or refresh Instagram insights for that connection.
• Posts already published to Instagram remain on Instagram unless you remove them there.
• If you only removed app authorization (deauthorization) without a full deletion request, we remove active tokens but may retain non-token connection metadata until you disconnect in SocioGenie or submit a full deletion request.

5. Contact us

For help with Instagram data deletion, email founder@magnatex.co with the email address tied to your SocioGenie account and, if available, your Instagram user ID or confirmation code.

See our Privacy Policy for broader information about how we handle personal data.